Complaints & Service Resolution

Complaints Form

Use this form to submit your complaint directly to our customer care team.
We’ll acknowledge your request within 24 hours and work to resolve it as quickly as possible.



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    Regulatory Authority for Grievance Redressal

    DBUAE SANADAK

    For all insurance related complaints – Ombudsman unit of UAE
    • info@sanadak.gov.ae
    • https://Sanadak.gov.ae
    • Toll Free - 800 72 623 25

    Dubai Health Authority (DHA)

    For Health Insurance Complaints in the Emirates of Dubai
    • info@dha.gov.ae
    • https://dha.gov.ae
    • Toll Free - 800 342 Outside UAE - +971 4 599 1200

    Department of Health - Abu Dhabi (DOH)

    For Health Insurance Complaints in the Emirates of Abu Dhabi
    • https://doh.gov.ae
    • Toll Free - 800 555
    • Link