Frequently Asked Questions
Hi, how can we help you?
You can reach our Customer Service team via the Contact Us page or by calling Toll-Free 800 98.
We’re available during business hours for support with quotes, renewals, claims, and general inquiries.
📞 Toll-Free 800 98 | Contact Us
Emirates Insurance Company provides comprehensive solutions for individuals, businesses, including Motor, Property, Engineering, Liability, Marine, and Energy products.
All solutions are backed by A-rated financial strength and trusted expertise.
Since 1983, EIC has built a reputation for financial strength, underwriting excellence, and customer-first service.
We combine local insight with global standards to deliver reliable, responsive protection.
Yes. Insurance for non-residents is available depending on policy type and eligibility.
Call 800 98 for guidance.
Your feedback helps us improve.
For compliments, suggestions, or complaints, contact 800 98 or submit through our online form.
All cases are handled promptly and in line with UAE regulations.
Once your policy is issued, an electronic copy is emailed to your registered address.
You can also download policy documents from your online account.
Yes. Emirates Insurance Company is regulated by the Central Bank of the UAE (CBUAE) and listed on Abu Dhabi Securities Exchange.
Submitting a claim is easy and transparent.
Go to the Claims section on our website, choose your policy type (Motor or Non-Motor), and upload your documents online.
Our dedicated claims team will guide you every step of the way.
Report your claim through:
- Online portal
- Call 800 18
- Email: motorclaims@eminsco.com
Ensure everyone’s safety first, obtain a police report, then submit your claim.
You’ll receive a claim number, and we’ll keep you updated throughout the repair process.
Typically:
- Police Report
- Vehicle Registration
- Driver’s License
- Emirates ID
Yes!
If your policy includes Roadside Assistance, call 800 73 (available 24/7).
If your policy includes a Hire Car Benefit, you may request a courtesy car by calling 800 18 to confirm eligibility.
If your vehicle cannot be repaired, it will be declared a Total Loss.
Our claims team will contact you to explain the next steps and settlement process promptly.
If your vehicle is more than 12 months old, a small depreciation may apply for new parts used in repairs.
Your repairer will explain any applicable percentage before work begins.
In such cases, a final court verdict is required before we can process the claim.
Our team will stay in contact throughout to ensure clarity and support.
If your driver’s license was expired at the time of the accident, it must be renewed within 30 days from the date of the accident for the claim to remain valid.
Emirates Insurance Company partners with an extensive network of approved garages, hospitals, and clinics across the UAE.
For medical networks, contact NAS on 800 2311 or download the MyNAS app.
For garages, visit our website to view our Network of Certified Repairers.
Simple claims are often processed within a few working days.
Complex cases may vary depending on documentation and assessment within the regulations defined turn around time.
Yes. Visit any product page and click “Request a Call Back.”
One of our specialists will prepare a tailored offer.
Yes. EIC offers convenient online policy renewal.
Visit the Renewals page, enter your policy details, and make secure payment online.
Your renewed policy will be emailed directly to you.
Yes. We offer secure online payment via credit card or bank transfer.
You may cancel your policy anytime.
Refunds (if applicable) are calculated based on the unused portion of your coverage.
Required documents include:
- Export certificate
- Refund certificate from Abu Dhabi Police
- New vehicle registration under different name
Yes. Loyalty, multi-policy, and employer discounts (e.g., ADNOC) may apply.
Contact 800 98 for details.
Yes. We offer Comprehensive Oman Coverage and Orange Card policies for cross-border travel.
- Emirates ID
- Vehicle registration
- Driving license
Yes. Depending on product type, you can enhance coverage. Additional premium may apply.
Yes. Contact 800 98 to request a policy transfer.
Terms depend on vehicle type and existing coverage.
Call 800 98 to update your phone number, email, or address.
Updates are applied immediately so you never miss important communication.
Call 800 98 or use the online chat for direct assistance from our support team.
Call 800 98 with your reference number, and our team will provide an update.