Motor Claims

Submit a Motor Claim

Please follow these steps

01

Ensure Safety First

Immediately after the accident, prioritize the safety of all parties involved. If necessary, call for medical assistance to ensure everyone’s well-being.

02

Secure a Police Report

Once you have the police report in hand, you can proceed with reporting your claim to us using one of the following methods:
Online Portal: Utilize our Online Notification tool to receive instant Coverage Confirmation. Afterward, you can head directly to your assigned Repairer. Click “Submit your Claim Online” below to access the online portal.

Claims Hotline: Give us a call at 800 18 to report your claim over the phone.

Email: Send an email to motorclaims@eminsco.com with the details of your claim.

Direct Drop-off: Depending on the Repair Condition indicated in your Policy Schedule, you can either drop your car at your chosen repairer or at your local agency (your vehicle dealer’s workshop).

Quick Connect

to report a claim

  • 800 18

Documents Required

To successfully submit your claim, please ensure you have the following documents ready:

  • Police Report
  • Copy of vehicle license (Registration card).
  • Copy of Driver’s License.

Submit Online

Click “Submit your Claim Online” below to access the online portal
Submit your Claim Online
View List of Non-Agency Repairers

Report a Non Motor Claim

Report your non-motor claim quickly and securely through our online form.

Report a Non-Motor Claim

Additional Services

Roadside Assistance

If your vehicle is not in drivable condition and you have Roadside Assistance cover as per your table of benefits, reach out to our 24/7 Emergency Hotline at 800 73 for assistance.

Rental Car

If you are an EIC customer and your Policy Schedule includes the Hire Car Benefit in the Coverage Summary, please call 800 18 to confirm your eligibility and arrange for a courtesy car in case of an accident.

Important Reminders & Information

If you had a collision and you are not at fault, we may need to align with the Insurer of the Faulty Party to approve your Repairs. This may causes a slight delay but ensures that your claims history remains clean and doesn’t affect your renewal premium. This process is only required in 10% of all claims, and specifically for severe damages to vehicles.

For each claim (whether you are at fault or in an unknown accident) you are required to pay a small amount, pre-defined in your Insurance Schedule directly to the Repairer. Our Team is happy to explain in more detail if required.

If your private vehicle is more than 12 months old and the repair requires the use of brand new parts, you may be required to contribute a small percentage of the cost of the parts. The Repairer will explain the details and the percentage if this applies.

If your vehicle cannot be repaired and is declared a Total Loss, our Team will reach out to you and explain the next steps.

In cases involving injuries or court proceedings, a final court verdict is mandatory to proceed with the claim.

If the driver’s license is expired at the time of the accident, it must be renewed within 30 days from accident date. Otherwise, the claim will not be covered.

Click here to view our current Network of certified Non-Agency Repairers

Report a Non Motor Claim