Privacy Policy
Introduction
Emirates Insurance Company (PJSC) (“we,” “our,” or “us”) is committed to protecting your privacy. We are compliant with all applicable data privacy laws, regulations and, This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services. By using this website and submitting your personal information, you consent to the practices described in this policy.
Information We Collect and How We Use It
We may collect and process the following personal information:
- Name, contact details, and identification information
- Policy details or claims information
- User queries or feedback submitted via web forms
Purposes of Processing:
- To provide requested products/services.
- To administer your insurance policy.
- To respond to inquiries or service requests.
- To comply with legal and regulatory requirements.
- For internal analytics and service improvement (anonymized where possible).
Time of Obtaining the Consent
- In the case of service initiation in relation to each transaction.
- In the case of a recurring transaction
Sensitive Data:
We do not process sensitive personal data (e.g., health, genetic, biometric, or sexual orientation data) unless legally required.
Consent and User Rights
Explicit Consent:
- Consent is specific to the purpose for which it is provided, informed, unambiguous, and freely given
- Consent is obtained via clear, affirmative action (e.g., checkboxes, digital signatures).
- For multi-purpose processing, separate consent is sought for each purpose.
- in case of a recurring Transaction, specify the period for which the consent is valid, up to a maximum period of twelve (12) months
Withdrawal of Consent:
- You may withdraw consent at any time by contacting us at info@eminsco.com.
- Withdrawal is as simple as granting consent and does not affect prior lawful processing.
Your Rights:
- Access, correct, or delete your personal data.
- Object to processing (e.g., for direct marketing).
- Data portability (request a copy of your data in a structured format).
- Lodge complaints with the UAE Data Office.
Data Sharing and Disclosure
We share your data only:
- With your explicit consent.
- To fulfill contractual obligations (e.g., underwriters, service providers).
- When required by law or regulatory authorities such as Central Bank of UAE “CBUAE” , Health Regulatory Authorities etc..
Third-Party Safeguards:
All third parties are contractually bound to protect your data per CBUAE standards and any applicable personal data regulations.
Data Retention and Deletion
- Data is retained only as long as necessary for its purpose or to comply with legal/regulatory requirements (e.g., AML laws , Medical / Health data laws).
- Post-retention, data is securely deleted or anonymized.
Data Security and Storage
We employ industry-standard security measures to protect your personal data, including:
- Encryption (TLS), firewalls, access controls, and regular audits.
- Firewalls and intrusion prevention systems
- Secure data storage and access controls limited to authorised personnel
Data Localization:
All data is stored within the UAE unless cross-border transfer is:
- Approved by CBUAE.
- Prior written consent from the User is obtained
- Written acknowledgement from the User that his/her User Data may be accessed under legal proceedings outside the State in such circumstances
External Links
Cookies and Tracking
- We use cookies to enhance user experience (e.g., repeat visits, analytics).
- You may disable cookies via browser settings, but this may limit functionality.
- See our [Cookie Policy] for details.
Children’s Privacy
This website is not intended for children under 18. We do not knowingly collect their data.
Changes to This Policy
Governing Law
Contact Us
For questions, requests, or complaints:
- Email: info@eminsco.com
- Address: EIC Bldg., Al Zahiya (Tourist Club), 3856, Abu Dhabi, UAE
- Phone: +971 2 644 0400